THE FINE PRINT, KEPT SIMPLE
Returns & Exchanges
Wrong size? We've got you. 💗
We want your POSSOs to fit just right. If you've ordered the wrong size, we'll help you get the right pair.
30-Day Size Exchanges
You can request one size exchange per order within 30 days of delivery.
TO QUALIFY
- Shoes must be clean, unworn outdoors and in resaleable condition.
- You can try your shoes on indoors on a clean surface.
- Shoes must be returned in their original packaging.
- Proof of purchase is required.
- Exchanges are subject to stock availability.
EXCHANGE SHIPPING
- You cover the cost of returning your original pair.
- POSSO covers standard shipping for your first replacement pair.
- Additional exchanges may incur shipping charges.
If your requested size is unavailable, you can choose another available size, receive store credit, or wait for a restock.
Faulty or Incorrect Products
If you receive a faulty, damaged, incorrect or misdescribed product, contact us with your order number and details of the issue.
We'll provide an appropriate remedy in accordance with Australian Consumer Law, including refunds, replacements or other remedies where required. We cover reasonable return shipping costs where required by law.
Preorders
For preorder purchases, the voluntary 30-day size-exchange period begins when your order is delivered.
How to Request an Exchange
Email us at hello@wearposso.com.au with:
- Order number
- Name and email address
- Current shoe size
- Requested replacement size
We'll reply with return instructions and the appropriate return address.
AUSTRALIAN CONSUMER LAW
Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law. Our voluntary size-exchange conditions do not limit your rights to remedies under applicable consumer guarantees.